Free tool

What are unreturned pallets costing you?

Pallets are the leak every operator lives with, and almost nobody has the number. Put your figures in below and find out what a year of it is worth.

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Across all customers, all pallet types.
Per cent of what goes out that you never see again.
What your pooling company charges for a lost pallet.
How long returned pallets sit past when they should have come back.
Per pallet, per day, from your invoice.
Pallets out a year
10,400
What you are trusting customers with.
Never come back
312
Written off and replaced.
Replacement fees
$12,480
Charged for pallets you cannot return.
Hire on slow returns
$63,554
Paid while pallets sit at customers.
Your pallet leak, a year
$76,034

Recovering even a quarter of that is $19,009, against $4,788 a year for Freighthouse.

These are your numbers, not ours. The defaults are round figures rather than any particular pooling contract, so put your own hire rate and replacement fee in for a result that means something. Nothing you type leaves your browser.

Why the number is usually a shock

An unreturned pallet charges you twice.

Most operators think of pallet loss as the replacement fee. That is the smaller half.

The hire clock runs from the day a pallet leaves your yard until the day it is returned or written off. A pallet sitting in a customer's back dock for an extra fortnight is costing you every one of those days, and it is doing it across every pallet you move, not just the ones that vanish. That is why the slow-return figure above is usually bigger than the losses, and why chasing missing pallets once a quarter never seems to fix it.

The underlying problem is almost never effort. It is that nobody has the running balance by customer while there is still time to act on it. Pallets go out on paper dockets, dribble back in ones and twos, and the real number lives in somebody's head until a reconciliation goes badly.

What actually fixes it

Know the balance while the driver is still at the door.

Record pallets out and back at each drop, keep a running balance per customer per pallet type, and flag anything owing so it gets collected on the next visit instead of chased at the end of the quarter. That is what pallet control in Freighthouse does, and it works the same for CHEP, Loscam or plain pallets.

It is one module on a platform that also covers proof of delivery, DIFOT reporting and warehouse picking. Turn on the parts you need and leave the rest off.

How much does an unreturned pallet really cost?

Twice what most people count. You keep paying daily hire for as long as it is unaccounted for, and then pay a replacement fee on top. A pallet lost early in the year costs far more than the fee alone.

Why do pallets go missing?

Because nobody is tracking the balance by customer in time to do anything about it. By the time a reconciliation happens the trail is cold.

Does this work with CHEP and Loscam?

Yes. Freighthouse keeps each pooling brand as a separate type, so balances stay apart by customer even when both move on the same run.

Are these numbers accurate?

They are an estimate built from what you typed. Replace the defaults with the rates on your own invoice and the answer will reflect your business rather than a generic one.

See it running on your own pallets.

A 20-minute demo on real data. If it fits how you work, you're live the same week, for the price of a phone plan, not a software project.